How to get your User ID in the app 

1.  Open the mobile app
2.  Click Login assistance beneath the green SIGN IN button
3.  Choose Forgot User ID
4.  Enter your Social Security Number, Date of Birth and ZIP Code, then click Retrieve User ID
5.  You'll receive confirmation that your User ID has been sent to your preferred contact

How to get your User ID online

1.  Go to the log in area and click I need help logging in
2.  Click Forgot User ID

1. Enter your Social Security Number, Date of Birth and ZIP Code, then click Retrieve User ID
2.  You'll receive confirmation that your User ID has been sent to your preferred contact

How to reset my forgotten digital banking password

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