Home Loans

  • What is Processing?
  • What are closing costs?
  • What is the difference between a Home Equity Loan and a Home Equity Line of Credit?
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Account Services

  • What is a Durable Power of Attorney?
  • What information do you need if a member's relative wants to join?
  • Can I add joint owner information on a Verification of Deposit (VODs)?
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Business Services

  • What fees will be charged on business loans?
  • Do I need a business plan to apply for a loan?
  • What is the longest term Oregonians will offer for a business loan?
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Checking Accounts

  • How do I know when funds will be available from my deposit?
  • Is there a fee for overdraft transfers?
  • What is the difference between a non-sufficient funds fee (NSF) and an overdraft fee?
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Credit & Collections

  • How can I get my credit score?
  • What do I do if my account information is not updated with the credit bureau?
  • Do you have information on avoiding foreclosure?
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Credit & Debit Cards

  • What is the maximum limit on a Credit Card?
  • Where do I send my credit card payments?
  • How do I request a Visa Credit Card?
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Deposit Accounts

  • What is the minimum balance to open and maintain a Money Market account?
  • What is your current interest rate on a savings account?
  • What do I need to bring in order to open a checking or savings account?
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Glossary

  • What is Issue Price?
  • What is a Rating Distribution?
  • What is a Listing Code?
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Investment

  • What is a Derivative?
  • What is a Country Breakdown?
  • What are Fund Regulations?
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Loans

  • How much does it cost to refinance a vehicle?
  • Can I apply if I haven't found the car I want yet?
  • How long is a pre-approval letter good for?
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Misc

  • Are there any tips you can provide to reduce my chances of card fraud?
  • What are the chances that I become a victim of ID theft as a result of a card data breach?
  • What is the difference between saving and investing?
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Online Banking

  • How do I get a copy of a specific check on the internet?
  • Is the connection through Microsoft Money secure?
  • What does encryption mean?
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Insurance

  • Which address do I send my accidental death and dismemberment (AD&D) enrollment forms to?
  • How do I cancel or change my AD&D insurance?
  • What is Trustage Insurance?
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Mobile Banking

  • What is mobile banking?
  • Is there a Mobile Deposit User Agreement?
  • Mobile Check Deposit FAQ
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Security & Fraud Prevention

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IRAs

  • Do you offer IRA's?
  • How much can I contribute to my IRA?
  • I am turning 70 1/2 this year and need to take my Required Minimum Distribution. Can you help me with that?
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Digital Banking

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