Do I have to provide an OTP every time I log in?

We have multi-factor authentication in the form of One-Time Passcodes (OTP) each time you log in to digital banking. If you trust the device you're accessing digital banking on, you can have our system remember the device so you don't have to supply an OTP next time you log in using this device.

 

Remember a device

Online

  1. Enter your login credentials
  2. Select how you'd like to receive the OTP
  3. On the screen where you enter the OTP, check the box Remember Device/Browser

 

In the app

  1. Open the app
  2. On the login screen, check the box Remember me before you log in