How to reset your password in the app 

1. Open the app.
2. Click Login assistance (beneath the green SIGN IN button).
3. Choose Forgot Password.
4. Enter your Member Number and your User ID. Click NEXT.
5. Enter your Social Security Number and your Date of Birth. Click NEXT.
6. Select how you'd like to receive a One-Time-Passcode (OTP) and click the method (Text Me, Email Me, Call Me).
7. Enter the OTP and click NEXT.
8. Enter a new password and click NEXT.

How to reset your password online

1. Go to our website.
2. Locate the login area and click I need help logging in.
3. Click Forgot User ID.
4. Choose Forgot Password.
5. Enter your Member Number and your User ID. Click NEXT.
6. Enter your Social Security Number and your Date of Birth. Click NEXT.
7. Select how you'd like to receive a One-Time-Passcode (OTP) and click the method (Text Me, Email Me, Call Me).
8. Enter the OTP and click NEXT.
9. Enter a new password and click NEXT.