If you need to cancel your Visa credit card due to theft or loss, please call us at 800.982.2974. If you want to cancel the account for any reason other than loss or theft, a written, signed, & dated request will be needed which can be submitted by fax or mail. Please ensure that you: cut the card up into several pieces before discarding. contact the appropriate companies to cancel any pre-authorized charges on your account. All features and benefits of the card such as online access and insurance coverage will cease. A monthly statement will continue to be sent until the balance is at zero.