Is the password needed for online banking access case sensitive?

Yes, the password used for online banking is case sensitive. 

New Password Complexity:

  • Between 8-32 characters.
  • Must contain at least one upper-case letter.
  • Must contain at least one lower-case letter.
  • Must contain at least one number or special character
    • Special characters include ! # $ % _ -

Password CANNOT contain:

  • These special characters @ . * +
  • Cannot contain your first or last name
  • Cannot match the Login ID or contain the Login ID within
  • Cannot contain the word “password”