Why am I not earning cash rewards on My Rewards Checking?

My Rewards Checking is a checking account with no monthly maintenance fee or minimum balance requirements. However, in order to receive the My Rewards Checking monthly cash reward, all four My Rewards requirements must be met as of the last day of the rewards account cycle. The rewards account cycle runs from the first day of the month to the last day of the month.

My Rewards Requirements to Earn Cash Rewards

  1. Be enrolled in e*Statements.
  2. Have a singular direct deposit over $500.
  3. Receive a MyAlerts notification
  4. Log in to Online Banking or the Oregonians mobile app

Monthly cash back rewards are posted on or before the 5th day of the month for the prior rewards account cycle. So long as you met the requirements on the last day of the month, you will earn cash back on all of your transactions over $5.


If You did not Earn a Cash Reward

Here are some common reasons you may not have earned a cash reward:

  1. You did not have a single direct deposit over $500. Multiple direct deposits that add up to over $500 do not qualify.
  2. You did not receive a MyAlerts notification, or you did not have your email address or text email address verified so we can send you alerts.
  3. You did not either log in to Online Banking or check your account on our mobile app.


How to Register for Online Banking

  1. You will need your account number (sometimes called "member number").
  2. Visit www.OregoniansCU.com and locate the Account Access area on the right-hand side.
  3. Click Sign Up beneath the login boxes.
  4. Follow the instructions to register.
  5. Once you have registered, your credentials will give you access to our mobile app.


How to Enroll in e*Statements

  1. Log in to Online Banking.
  2. Click the e*Statements tab in the left-hand menu.
  3. Follow the instructions to enroll.


How to Set Up MyAlerts

  1. Log in to Online Banking.
  2. Click the MyAlerts tab in the left-hand menu. 
  3. Click "Add a [Alert Name] Alert" text beneath the alert type you would like to add.
  4. Click the Email Address dropdown box and select Add New Email/Phone Address:
    1. To enter an Email Address, fill in the Email Address box and click Add.
    2. To enter a Text Email Address (this will result in a text alert), select your Mobile Provider (i.e. AT&T), enter your Mobile Number and click Add.
  5. Fill the remaining information for the alert you would like to set up and Add the alert. 
  6. After you have added alerts, you will need to verify the email address or text email address you registered:
    1. Click the Member Options tab in the left-hand menu in Online Banking.
    2. Click Email Address.
    3. Check the box for the address, and click the Send Confirmation text.
    4. Provide the confirmation text that was sent via text or email.


How to Set Up Direct Deposit

  1. Confirm with your HR Department regarding the information you need to provide your employer to set up direct deposit.
  2. If your employer requires an official document from us providing your account numbers for direct deposit, you can get this at any Oregonians branch or on our website:
    1. You will need your Online Banking credentials.
    2. Visit www.OregoniansCU.com and locate the Account Access area on the right-hand side.
    3. Click the Sign Up link beneath the login boxes.
    4. Click the Direct Deposit button on the left-hand side and sign in with your Online Banking credentials.
    5. A printable form will populate that includes your ACH account number. You can select the specific account within your membership (i.e. checking, a car loan, savings, etc.), and the ACH numbers will update.