The Mobile Banking app crashed with a Force Close error, what should I do?

For Android: If your device offers the options, please click the Report button on the Force Close dialog to send the report to Google; it contains no personal information, but it will be very helpful in fixing the problem.  Optionally you can further help us improve the app by listing the steps you took leading up to the problem in an email to our Member Service Center. Before you send the email to us please try the steps again and see if the problems recurs, then tell us in the email if you can repeat the problem or if it only happened once. If you have a persistent problem, please press the Menu button for this Help page and then Tap Enable Debug Log.  Then repeat the all of the steps until you encounter the problem.  Once you have encountered the problem with the Debug Log enabled, then return to this Help page, press the Menu button and tap Send Debug Log.  There is no personal information in the log and it will help us solve the problem. Email the log to memberservices@ofcu.com.

For iPhone: Please send the report to Apple; it contains no personal information, but it will be very helpful in fixing the problem. You can further help us improve the app by listing the steps you took leading up to the problem in an email to Oregonians CU Member Services (memberservices@ofcu.com). Before you send the email to us please try the steps again and see if the problems recurs. Tell us in the email if you can repeat the problem or if it only happened once.